HOTLINE
24 / 7 SUPPORT
First video hotline in the Philippines.
Scan, connect, and command public safety in real time—including remote roads, islands, and ocean where telco towers drop. Thin-link performance depends on third-party satellite and carrier coverage.
Public safety programs
One video hotline platform supporting coordinated response across risk reduction and frontline operations.
Beyond the tower
HOTLINE is designed to work better than typical video apps on thin links: remote barangays, mountain roads, and boats offshore. Audio can run from about 30 kbps; video needs about 150 kbps. We have placed live calls from Montible (KM 34, Puerto Princesa) where there is no cell tower.
No-network field test — Montible KM 34. The caller app still locks GPS and waits for an agent over a third-party link.
Connection survey on the command map. Audio-first where video cannot hold—so the incident still reaches the desk.
Subject to third-party coverage. Hayahay does not operate cell towers or satellite constellations. In areas with no telco signal, the call uses whatever satellite, Starlink, or other provider is available on that ridge, island, or vessel. Speed, weather, and the provider’s footprint can still drop a session—HOTLINE is built to stay useful on the leftover bandwidth, not to promise a private network.
01 — Access
Print a QR code anywhere the public gathers. Scan opens the caller web app at once—no app store, no account friction. Call, SOS, or submit an incident from the same screen.
02 — Location
GPS from the caller’s device plus Google geocoding gives agents a readable address the moment the call opens.
03 — Evidence
Every call is recorded automatically on the agent’s device—ready for review, training, and accountability.
04 — Continuity
While a human agent is reached, AI keeps the caller engaged—gathering concern type and keeping the line active.
05 — Clarity
Callers pick from predefined concerns. Agents reply in chat so instructions stay clear even when audio is noisy.
06 — Command
A command-center and caller view of the scene: you, nearby responders, and vehicles on the live map—updated as the incident unfolds.
07 — Scale
When the situation demands it, additional agents join the same call—operations, medical, security—without dropping the citizen.
08 — Centralize Command
When the situation calls for it, other connected agencies are brought into the same live call. Public SOS, submitted incidents, and 911-style intake all land in Hayahay Hotline—then Fire, Security, Health, Disaster, and partner agencies are alerted to join.
09 — Field & office
Responders and agency staff use one Android call app for office and field work: ring and accept from agents, sub-agents, or peers; live map of other units; navigate to the caller; contacts and group chat—so the desk and the unit on the ground stay on the same incident.
10 — Fence
The agency sets where calls may originate. Only callers inside the specified geofence can reach the hotline—so neighboring barangays or cities do not flood the wrong command center.
11 — Real time
Ultra-low video and audio latency around 150 milliseconds—built for live command, not social chat. Faster conversational feel than Facebook Messenger video, so agents hear and see the scene as it happens.
12 — GIS
For special cases we overlay the agency’s own GIS maps—barangay boundaries, hydrants, flood layers, facilities—so the command view matches how the LGU already plans the city.
13 — SOS
One SOS button shares live GPS as a path on the command map. Agents see where the caller moved—street by street or along the coast—until the incident is ended.
14 — Incident reporting
Callers tap Submit Incident without waiting on a voice queue. The desk gets a verified pin, caller details, type, narrative, and follow-up actions—then responders are notified to open the map.
15 — Evidence
When video is too heavy, callers still send the scene: photos, voice notes, and chat on the incident thread. Agents reply from the desk or the field so the record stays with the case.
16 — History
Callers keep submitted incidents and SOS on the same device. The agency desk filters verified, completed, and on-going cases, then exports reports—so every pin has a paper trail.
LGU subscription
Three Hayahay-branded Hotline packages sized to population. Every plan includes a Hayahay subdomain call link, Hayahay Systems desktop software, and the Hayahay Responder mobile app.
Small municipality or low-population area
₱300,000per year
30,000 call-minutes / year ~82 minutes per day · extra minutes ₱12 / min
| Hotline Admin | 1 |
|---|---|
| Agents | 4 |
| Sub-agents | 8 |
| Responders | 20 |
Overage: ₱12 per extra call-minute
Most LGUs
Average-population city or municipality
₱1,000,000per year
100,000 call-minutes / year ~274 minutes per day · extra minutes ₱12 / min
| Hotline Admin | 2 |
|---|---|
| Agents | 12 |
| Sub-agents | 20 |
| Responders | 60 |
Overage: ₱12 per extra call-minute
Above-average population
₱2,000,000per year
200,000 call-minutes / year ~548 minutes per day · extra minutes ₱12 / min
| Hotline Admin | 4 |
|---|---|
| Agents | 25 |
| Sub-agents | 40 |
| Responders | 120 |
Overage: ₱12 per extra call-minute
Extra accounts
Annual rates for accounts beyond the package limit.
| Seat | Per year |
|---|---|
| Extra Admin | ₱30,000 |
| Extra Agent | ₱18,000 |
| Extra Sub-agent | ₱9,000 |
| Extra Responder | ₱3,600 |
Optional add-on
One-year branding kit sold on top of Basic, Regular, or Premier. Minutes and seats stay with the chosen annual package.
A call-minute is one minute a live room is open (caller and desk), not per participant. Unused minutes do not roll over to the next year. Extra minutes are billed monthly at ₱12 each, or prepaid in blocks of 5,000 minutes for ₱50,000 (₱10 / min).
First in the Philippines
HOTLINE is the first video hotline service of its kind in the Philippines. The live QR call, centralized command with sub-agents, geofenced origination, responder app, custom GIS overlay, and sub-150-millisecond class video desk are not offered as a comparable package by any other supplier in the country.
There is no other supplier of this service in the Philippines other than Hayahay Software Publishing Company and its affiliated companies.
Origin
Hayahay Software Publishing Service, from Puerto Princesa City, Palawan, proposes this video hotline as civic infrastructure—practical tools for agencies that answer when the public calls.
For LGUs
Tell us your agency and how we can reach you. Call Center Super Admin receives every request.
— demo requests sent
Get connected
Scan the QR, open the caller site, or write us to adopt HOTLINE for your LGU.
Scan to open HOTLINE
calls.hayahay.ph